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Heather Baker had more than 20 years’ experience as a secretary and PA before setting up Baker Thompson Associates in 2000.

Her corporate career started with world-class pharmaceutical manufacturer ICI, now AstraZeneca; then took her to France for five years – working for the Commercial Director of Cognac Hine; latterly Heather was PA to the MD of Granada Media operating between the company’s offices in London and Manchester during a period of great change in broadcasting.

She now travels the world working with large and small companies enabling their PAs, receptionists and front-line administrative staff to perform more effectively in today’s highly competitive world to assure an organisation's success.

Baker Thompson’s supportive training style and tailor-made programmes genuinely boost PA/administrative skills and prospects.

Heather Baker is delighted to offer 10% discount to EUMA members.

To find out more visit www.bakerthompsonassoc.co.uk or call +44 161 477 7144